Cancellation and Refund Policy

Amildam’s is the online brand and ordering portal operated by Ruby Foods. We are committed to delivering fresh, high-quality sweets and snacks with care and professionalism. Please read the following policy regarding order cancellations, refunds, and replacements.

Order Cancellation

• Once an order is confirmed on www.amildams.com, it cannot be cancelled or modified under any circumstances.
• Multiple orders cannot be combined for shipping or delivery purposes.
• All orders will be processed and dispatched strictly as per the invoice and order details submitted at checkout.

Refund Policy

Refunds will be considered only under the following conditions:

• If the order is lost or damaged during transit.
• Refunds will be made to the original payment method used during checkout.
• Any payment gateway processing charges, if applicable, will be deducted from the total refundable amount.

Replacements

Replacements may be offered in the following situations:

1. Damaged Product on Delivery
   • If the delivered item is damaged, please send clear photos and a short video of the damaged product within 24 hours of delivery.
2. Incorrect Product Delivered
   • If the product delivered does not match the item ordered.

To initiate a replacement request, please contact us through

• Email: support@amildams.com
• WhatsApp: +91 89399 09005

Once we validate the issue, a suitable resolution will be provided—either a replacement or a refund, based on the situation.

Note:

Amildam’s is the customer-facing brand operated by Ruby Foods. All orders, refunds, and communications are processed by Ruby Foods. We reserve the right to revise this policy at any time without prior notice.